What are your clock made of? The wood used to make our clocks is 1/2″ compressed wood (MDF). MDF is a great choice because it doesn’t warp and it is really tough. Our 60″ clocks are made of a birch plywood.
Do your clocks have glass? Most of our clocks are open faced, without glass. Glass causes a glare that can make it hard to tell the time. It is much easier to wash our clocks than glass. You can wash our clocks with a damp washcloth. It will say in the description if it has glass. How easy are they to hang? Our clocks come ready to hang, with a heavy wire on the back. You can use drywall screws with anchors. Please be sure to use the proper weight rating (they can help you at the hardware store. See . Please be sure to use a hanging devise that is properly suited and appropriate for their weight. The Big Clock Store assumes no responsibility for improper hanging, or related damage that may possibly occur due to insufficient support etc.
How much do the clocks weigh? 12″= 2 lbs 18″= 5 lbs 24″ = 9 lbs 30″ = 13 lbs 36″ = 17 lbs 48″ = 27 lbs 60″ weighs 40 lbs.
What type of batteries do the clocks use? Most all of your clocks run on one AA battery. If you use a Lithium battery, the battery should last for several years.
How long does it take to receive my clock? It takes about 5 -15 business days to manufacture your clock. The super large clocks (48″ and 60″) take a little longer, about 2 – 3 weeks. We ship our clocks from Arizona and Utah so shipping will take 2 – 7 days depending on where you live. Sometimes your processing time may slightly exceed that due to summer breaks and vacations.
Is shipping free to Hawaii and Alaska? No. Sorry! Shipping is free only in the continental US.
Can I change my clock from battery operated to plug in? Yes!! We have a GREAT little converter that allows you to convert your battery operated clock to a plug in. It has a power outage protection so your clock will still run when the power is out. It costs $25.00
Do you ship international? Not at this time.
What is your return policy? Please read and order carefully. We spend a lot of time making each clock. If you are unhappy with your clock, returns are accepted if you contact me within 5 days of receiving your clock. You will receive a refund minus shipping and customization fees. If your mechanism is not working we do not send an entirely new clock. We will send you a new mechanism. Most of these clocks are open faced (meaning no glass). You CANNOT get a refund on a clock because it has not glass. It is clearly stated in the product descriptions, so please don’t buy it if you want glass. (In my opinion, adding glass to large wall clocks is a mistake because the light reflects on the glass making them difficult to see the face).
Is there a warranty on the mechanism? Our mechanisms have a 3 year warranty. I buy the best mechanisms I can, but sometimes they don’t work. Please let me know if yours is not working. I do not replace the entire clock, but I will send you a new mechanism. Here is the link to a video that shows you how to install your mechanism. http://www.youtube.com/watch?v=PG1S0fpGUso