What are your clock made of?  The wood  used to make our clocks  is 1/2″  compressed wood (MDF).  MDF is a great choice because it doesn’t warp and it is really tough. Our 60″ clocks are made of a birch plywood.

Do your clocks have glass?   Most of our clocks are open faced, without glass.  It will say in the description if it has glass. Glass causes a glare that can make it hard to see the beauty of the hand made clocks.

How easy are they to hang?  Our clocks come ready to hang, with a heavy wire on the back.  You can use drywall screws with anchors.  Please be sure to use the proper weight rating (they can help you at the hardware store.  See .  Please be sure to use a hanging devise that is properly suited and appropriate for their weight.  The Big Clock Store assumes no responsibility for improper hanging, or related damage that may possibly occur due to insufficient support etc.

How much do the clocks weigh?  

18″= 3 lbs            24″ = 9 lbs                30″ = 13 lbs              36″ = 17 lbs                 48″ = 27 lbs             60″ weighs 40 lbs.

What type of batteries do the clocks use?  Most all of your clocks run on one AA battery.  If you use a Lithium battery, the battery should last for several years?

How long does it take to receive my clock?   It takes about 5 -15 business days to manufacture your clock.  The super large clocks (48″ and 60″) take a little longer, about 2 – 3 weeks.   We ship our clocks from Arizona and Utah so shipping will take 2 – 7 days depending on where you live.  Sometimes  your processing  time may slightly exceed that due to summer breaks and vacations.

Is shipping free to Hawaii and Alaska?      No.  Sorry!  Shipping is free only in the continental US.

Can I change my clock from battery operated to plug in?  Yes!! We have a GREAT little converter that allows you to convert  your battery operated clock to a plug in.  It has a power outage protection so your clock will still run when the power is out.  It costs $25.00

 Do you ship international?  Yes.  Please contact us for international shipping rates.

What is your return policy? Please  read and order  carefully.  We spend a lot of time making each clock.  If you are unhappy with your clock, returns are accepted if you contact me within 5 days of receiving your clock.  You will receive a refund minus shipping and customization fees.  If your mechanism is not working we do not send an entirely new clock.  We will send you a new mechanism.

Most of these clocks are open faced (meaning no glass).  You CANNOT get a refund  on a clock because it has not glass.  It is clearly stated in the product descriptions, so please don’t buy it if you want glass.  (In my opinion, adding glass to large wall clocks is a mistake because the light reflects on the glass making them difficult to see the face).

Is there a warranty on the mechanism?  Our mechanisms have a 3 year warranty. I buy the best mechanisms I can, but sometimes they don’t work. Please let me know if yours is not working. I do not replace the entire clock, but I will send you a new mechanism.