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This is where I manufacture our clocks.It used to be an old Chinese restaurant, and we restored it and made it into our manufacturing location.
This is me a few years ago. It's been a fun journey having the clock shop for the last 23 years. I really enjoy designing clocks and making your clocks as beautiful as possible when I customize them
Absolutely terrible customer service — buyer beware!
My clock arrived damaged.
Instead of doing the right thing and sending a replacement or refund, they have refused to do either. Their proposed “solution” is to send me replacement parts and expect me, the customer, to repair a brand-new clock that arrived broken. That is completely unacceptable. I did not purchase a clock repair project.
I purchased a new clock and expected it to arrive in new, working condition.
A reputable company should stand behind the products it sells. If an item arrives damaged, the reasonable response is to replace it or provide a refund—not send the customer parts and tell them to fix it themselves. Also their return policy is that the buyer pays for return shipping, even if it arrives damaged.
I would strongly caution anyone against ordering from The Big Clock Store.
Save yourself the
aggravation. Buy your clock somewhere else.
Our clock was running alow. This was easy to replace, customer service was great, and the clock is running like new again!
Love this clock, as described. Excellent customer service.