Return Information

30-Day Returns

We want you to love your new clock.

Non-personalized and non-customized clocks may be returned within 30 days of delivery. Simply contact us for a return authorization before sending your clock back.

Buyers are responsible for return shipping costs. Clocks must be returned in their original condition and securely packed in the original packaging with all accessories.

Personalized & Custom Clock Exchanges

Because personalized and customized clocks are made specifically for you, they are not eligible for refunds.

However, if you are unhappy with your custom clock, you may request one exchange within 30 days of delivery.

The original clock must be returned to us before we create the replacement. The customer is responsible for the cost of shipping the original clock back to us and for shipping the replacement clock.

If we made an error with your order, we will correct it at no cost to you.

Lifetime Mechanism Warranty

Every clock includes our Lifetime Mechanism Warranty. If your mechanism ever stops working, please contact us and we’ll help troubleshoot the issue.

If a replacement mechanism is needed, we’ll send you a new mechanism and hands. During the first year, the replacement and shipping are completely free. After the first year, the mechanism is still covered for life—you only pay the shipping cost.

If your clock is damaged during shipping, we’ll replace it with the same design at no additional cost.

Designed for indoor use and handcrafted to become part of your home for years to come.

Please return to:

The Big Clock Store
1744 W Main St.
Mesa, AZ 85201

Please email: info@thebigclockstore.com for return info