Return Information

Custom clocks are made to order and are not returnable.  For non custom clocks, in order to get a refund, you must include the Return Sheet on the back of your invoice and you must get a return authorization number by emailing

If you are unhappy with your non custom large wall clock, please notify us within 7 days of receiving it.* *It must be received by us within 14 days of when you received your Return Authorization Number. Please note: you will not receive a refund without a Return Authorization Number because this is how we track returns.   It MUST have the original packaging and with a note inside with your name, order number and the reason for the return. We will not accept it without it. You will need to wrap it the same way.  We will approve the return and you can send it back. You will be refunded the cost of the clock (minus shipping) and 20% restock fee.

If you mechanism or hands are not working, a new one will be sent (not a new clock.) The mechanism has a lifetime warranty. For the first 1 years a mechanism will be sent at no cost. After one year, the buyer will pay shipping costs only.  We buy the best mechanisms possible and test each clock before shipping, but sometimes they are damaged due to rough handling in shipping and don’t work on arrival. We cannot accept returns for working mechanisms since the mechanism has a lifetime warranty.

Clocks will not be refunded if damaged in return shipping. It is recommended that the customer repacks the clock appropriately and provides their own shipping insurance to ensure safe arrival.

Please return to:

The Big Clock Store
1744 W Main St.
Mesa, AZ 85201


**Customized clocks are not returnable.


Please email: for return info