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LIFETIME WARRANTY on mechanism. It is important to me that you have a working clock. I buy the best mechanisms I can, but sometimes they get damaged in shipping or have other issues later. For the first year, we will send you a new mechanism. After that, you need only pay shipping and handling for as long as you own your clock. We do not send resend the clock. We will send you a new mechanism and instructions on how to replace it. We will not take returns for non-working mechanisms.

RETURN INFO (non custom clocks): We really like happy customers, so if you are unhappy with your NON CUSTOM large wall clock, please notify us within 7 days of receiving it* and send it (with tracking) within 14 days of giving us notification. Once you notify us we will send you a Return Authorization Number. Please note: you will NOT receive a refund without a Return Authorization Number since this is how we track the return orders. It MUST have the original packaging and be wrapped the same way. Clocks will not be refunded if damaged in return shipping. Please pack well and get insurance. We will approve the return and you can send it back. You will be refunded the cost of the clock (minus our shipping cost). Non-custom clocks will have a 20% restock fee.

HOW MUCH DO THEY WEIGH?

Open-faced wall clocks(no frame) 12 inch = 3 lbs, 18 inch =6 lbs., 24 inch = 10 lbs., 30 inch =15, 36 inch = 21 lbs., 48″ inch = 35 lbs., 60 inch = 75 lbs.

Framed: 12 inch = 4 lbs, 18 inch = 7 lbs., 22.5 inch = 8 lbs., 29 inch = 16, 35 inch = 20 lbs., 46.4 inch = 40 lbs.

DIAMETER OF UNFRAMED Wall Clocks:
12 inch clocks are 12 inches diameter, 18 are 18 inches diameter, 24 clocks are 24 inches diameter etc!

DIAMETER of FRAMED: (the measurement includes the face AND the frame)

12 inch clocks: 10 inch face; overall face plus frame is 12 inches
18 inch clocks: 15.5 inch face; overall face plus frame is 18 inches
22.5 inch clocks: 20.2 inch face; overall face plus frame is 22.5 inches
29 inch clocks: 26 inch face; overall face plus frame is 29 inches
35 inch clocks: 31.5 inch face; overall face plus frame is 35 inches
46.5 inch clocks: 41 inch face; overall face plus frame is 46.5 inches

AT TYPE OF BATTERIES DO THEY NEED?
12 inch AA, 18 inch AA, 22.5 inch AA, 29 inch AA, 35 inch AA, 48 inch AA, 60 inch AA
Extra second mechanism 12-24 inch AA

Make sure to get a battery that is over 1.3v for the large wall clocks. The larger hands take a lot of energy so a better battery will last longer. Lithium batteries are said to last a long time in clocks.